Privacy notice in the terms of art. 13-14 of the GDPR (General Data Protection Regulation) 2016/679

We inform you that, for the establishment and execution of pre-contractual and contractual relationship with you, our organization is in possession of your data acquired, communicated or otherwise collected during navigation on this site or even directly and through third parties (for example for the newsletter service or for the questionnaires and the detailed analysis of the statistics of visits to the SISGEO website), qualified as personal by the European Regulation 2016/679. Some data collected on the site (such as domain names, IP addresses, operating system used, type of device, browsers used for connection) do not constitute "personal data" in accordance with the GDPR, and are used for:

1. obtain anonymous statistical information on the use of the site;
2. manage control needs of how to use it;
3. ascertain responsibility in case of hypothetical computer crimes.

According to the above-mentioned law, this treatment will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights.
According to article 13 of the GDPR 2016/679, therefore, we provide you with the following information:

Nature of the processed data
We process your personal, fiscal and economic data necessary for the performance of pre-contractual and contractual relations, current or future, with your company, as well as to achieve an effective management of business relationships, as well as for marketing communications. The data are processed without your express consent art. 6 lett. b, e, GDPR, only and exclusively for the following Service Purposes:
• fulfill the pre-contractual, contractual and tax obligations arising from existing relationships with you;
• fulfill the obligations established by law, by a regulation, community legislation or an authority order;
• exercise the rights of the owner, for example the right of defense in court.

We do not possess data which can be qualified as specific or of a judicial nature (articles 9 and 10 of the GDPR).

Purpose and duration of processing
Your data are processed for:
• pre-contractual and contractual requirements and related fulfillment of legal and tax obligations, operations indicated in art. 4 n. 2) GDPR;
• to send you also by e-mail and newsletter, our communications in relation to new services and/or products supplied by SISGEO, as well as any questionnaires to verify Customer Satisfaction, development of new products and / or services;
• to allow you to download our files, such as manuals and software.

The Data Controller will process personal data for the time necessary to fulfill the aforementioned purposes and in any case for no more than 10 years from the termination of the relationship for the purposes of service.

Processing methods
The processing will be carried out with manual and / or computerized and telematic tools with organizational and processing logics strictly related to the purposes themselves and in any case in order to guarantee the security, integrity and confidentiality of the data in compliance with the organizational, physical and logical measures provided by the provisions in force.

Obligation or right to provide data
With regard to the data that we are obliged to know, in order to fulfill the obligations established by law, the failure to provide your data implies the impossibility to establish or continue the relationship, within the limits where such data are necessary for the execution of the same.

Scope of knowledge of your data
The following categories of subjects may become aware of your data, as managers or processors, appointed by the undersigned company, data controller: directors, managers and auditors; internal secretarial offices; accounting and invoicing staff; employees in the marketing of services; agents and representatives.

Communication and circulation
your data will not be communicated by us to indeterminate subjects through their availability or consultation. Your data may be communicated by us, as regards their respective and specific competence, to entities and in general to each public or private subjecttowards which we have an obligation (or faculty recognized by law or secondary or community legislation) or a need for communication, as well as to our consultants, within the limits necessary to carry out their duties at our organization, following our letter of appointment which imposes the duty of confidentiality and security. Data can also be sent to companies of our Group, exclusively for the purposes listed above. In this context, if the data are transferred outside the European Union, the Data Controller will verify that the necessary conditions of protection exist, with reference to the contents of the GDPR.

Your rights
In your capacity as an interested party, you have the rights set forth in art. 15 GDPR and precisely the rights of:
i. obtain confirmation of the existence or otherwise of personal data concerning you, even if not yet registered, and their communication in an intelligible form;
ii. obtain the indication:
a) of the origin of personal data;
b) of the purposes and methods of the processing;
c) of the logic applied in case of treatment carried out with the aid of electronic instruments;
d) of the identification details of the owner, the managers and the designated representative pursuant to art. 3, paragraph 1, GDPR;
e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it in their capacity as designated representative in the territory of the State, managers or agents;

iii. obtain:
a) updating, rectification or integration of data;
b) the cancellation, transformation into anonymous form or blocking of unlawfully processed data, including data whose retention is unnecessary for the purposes for which they were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case such fulfillment is impossible or involves means manifestly disproportionate to the protected right;

iv. to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning you for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication, through the use of automated call systems without the intervention of an operator by e-mail and / or through traditional marketing methods by telephone and / or paper mail.

Where applicable, you will also have the rights set forth in articles 16-21 GDPR (Right of rectification, right to be forgotten, right of limitation of treatment, right to data portability, right of opposition), as well as the right of complaint to the Guarantor Authority. At any time, you can obtain confirmation of the existence or otherwise of personal data concerning you and the communication of such data and the purposes on which the treatment is based. In addition, you can obtain the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as the updating, correction or, if there is an interest in it, the integration of data. You can oppose, for legitimate reasons, the treatment itself. We kindly ask you to promptly report to the Office of reference of the company any variation of your personal data in order to comply with the art. 11, letter (c) of the aforementioned legislation, which requires that the data collected are accurate and, therefore, updated.

Owner and manager of the treatment

The data controller is SISGEO SRL based in Via Filippo Serpero, 4, 20060 Masate MI.

The Data Processor, which you can contact to exercise your rights and / or for any clarifications regarding the protection of personal data can be reached at the following email address: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or at the certified e-mail address (PEC) Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..



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SISGEO is committed to being a trusted and responsible partner for all of its valued Customers. This means that we are committed to operating in an open and transparent manner and in compliance with applicable laws and regulations, including providing our customers with up-to-date information about our collection and use of personal data.

SISGEO will be soon certified as ISO 27001 (“Information technology - Security techniques - Information security management systems”): this is our commitment in data protection.

We encourage you to read our Data Privacy Statement which details, among other things, what personal data we process about you and for what purposes. It also summarizes what your rights are when it comes to this data.


We would like to provide you with information about what information about you (your “personal data”) that we collect, what we use it for, with whom we share it and what rights you have.

The types of personal data we collect:

-          Contact information - such as name, username, address, phone number, email address, and login information;

-          Customer satisfaction and feedback data - such as the results of customer satisfaction and feedback surveys;

-          Data collected when you are visiting our website - such as data collected through cookies (see our cookies policy here) and other automatically collected data to provide you with our websites, or information that you provide us with when visiting our websites (such as through “Ask a question”, “Request a quotation” and all other form of data collection on our web site);

-          Data identifying the instruments - such as model, serial number, software version, etc…

How we collect personal data:

-          from you when purchasing products, visiting our website, activating your account, ordering a service, opening a ticket RMA or participating in our campaigns;

-          from you when you subscribe to our newsletter service through MAILCHIP on-line service (for more information on Mailchimp Privacy Policy see ):

-          from you when you fill our “Customer Satisfaction” forms or other information request forms through GOOGLE Document on-line service (for more information on Google Privacy Policy see );

-          from our distributors;

-          from our third-party service providers, suppliers and partners;

-          from publicly available sources.

You may choose not to provide certain types of personal data to us. If you choose to do so, this may affect our ability to provide you with, and your ability to make use of, certain instruments and/or services or their functionalities and features. However, unless otherwise specified, your choice not to provide such information will not result in legal consequences for you.

Why we process your personal data

We may use your personal data for the following purposes:

-          To assist in the development, testing, enhancement and modifications of our products and services;

-          In the event of a contemplated or actual reorganisation, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stock;

-          To send you marketing communications;

-          To enable functionality in accordance with the description of the instrument / logger / service;

-          To provide you with products and services you have requested;

-          To provide you with administrative notices;

-          For troubleshooting and repairing purposes;

-          To communicate with you about your product, service or account and similar customer service related activities;

-          Internal business purposes, including security, analytics, audit, and for our core operational activities;

-          To evaluate your feedback when you rate and review our products or services;

-          To manage and operate our websites and applications, including online registration;

-          For statistical analysis and forecast.

Your consent

Where the processing activity is based on your consent, you have the right to withdraw your consent at any time by sending an email to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. . The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal.

Information that we share

For the Processing purposes set out above, we may share or disclose your personal data:

-          As required by law, to comply with legal process and/or to respond to requests from public and government authorities;

-          With companies within the SISGEO group;

-          With service providers and suppliers trusted to provide services and appliances on our behalf as well as with our Partners;

-          With a third party in the event of a contemplated or actual reorganisation, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stock;

-          To enforce our terms and conditions; or

-          To protect our rights.

Your choices regarding marketing and information

You have certain choices regarding how we use your personal data for marketing and similar purposes. Subject to your consent, SISGEO may send/request you information for/about products, services, events, promotions, preferences or market research and profiling. The communication may be sent via different channels: mainly by email, but we could also contact you by phone, SMS, post, social networks. We would like to provide you with the best experience, therefore the communication might be tailored based on the data collected and your preferences.

Where required by law, we will obtain your prior consent. You may withdraw your consent to marketing at any time. For example, you can unsubscribe from messages by following the unsubscribe instructions within the message or go to your online account to update your marketing preferences or erase your account.

If you choose not to receive marketing communications, your personal data may still be used for the other purposes described in this Data Privacy Statement, such as communicating with you for administrative or transaction purposes as part of the contractual relationship we have with you or where required by law.

Your rights under EU/EEA law

If you are located in the EU/EEA, or if your personal data is otherwise being processed by any SISGEO entity within the EU/EEA, you have the following rights:

-          Request access to your personal data;

-          Rectification of your personal data;

-          Request the erasure of your personal data;

-          Restrict the processing of your personal data;

-          Request that your personal data be provided in a format that can be transferred to you or another organisation (portability);

-          Object to the processing of your personal data; and

-          Lodge a complaint with the competent supervisory authority.

If you have any questions regarding these rights, or if you would like to exercise any of these rights, you may do so preferably by email to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. certified email.

Please note that exercising these rights may impact our ability to provide you with certain appliances, functionality or services.

Security of your personal data

SISGEO will take appropriate technical measures in line with applicable data protection laws, including requiring our service providers, business partners or professional advisors to use appropriate measures to protect your personal data.

Storage of your personal data

We will store your personal data for as long as may be required by law, or as required under any contract. If there is no legal requirement, we will retain information about you only for so long as is necessary for the purpose/s for which it was collected.

International transfers

As a global company, we may store your personal data in the European Union (EU) or in the European Economic Area (EEA) or other locations where we or our service providers and suppliers are located or have servers.

We may transfer your information between SISGEO group companies or transfer information to our international third-party service providers and suppliers acting on our behalf, for the purposes described in this Data Privacy Statement.

Specific information to citizens of the EU/EEA with regard to international transfers

Your information may be transferred to a Country outside of the EU/EEA which may not provide the equivalent level of data protection as the EU/EEA. We provide appropriate safeguards and protections for such cross-border transfers as required by law, including the use of Standard Contractual Clauses approved by the European Commission, Code of Conducts and/or Binding Corporate Rules. You may request a copy of these documents by contacting us at the address below. SE TOGLIAMO QUESTA FRASE IN ROSSO, SIAMO COMUQUE IN LINEA CON IL GDPR?



How to contact us

The controller of your personal data is SISGEO SRL

If you want to exercise your data subject rights or if you have any other questions concerning this Data Privacy Statement, please submit your request by email at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. certified email.

For your information, the Data Protection Officer’s contact references are:


Via Filippo Serpero 4/F1

20060 Masate - Milano


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Updates to this Data Privacy Statement

We may update this Data Privacy Statement.  Any changes to this Data Privacy Statement will become effective as of the date it is published, or as otherwise required by law.

Last updated on: 14 June, 2018.