The returned instruments shall be authorized in advance and shall have an RMA code.
Please proceed to request the RMA through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:
• click on SUPPORT
• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications
• once logged click on REQUEST A NEW RMA and proceed to fill in the form
• click on SEND
At the end of these steps, you will receive an approval email with further shipment instructions.
Please consider that every instrument/device without an RMA code will be rejected.