FAQ#98 – How should I proceed to send goods for repairing? How to request an RMA?

The returned instruments shall be authorized in advance and shall have an RMA code.
Please proceed to request the RMA through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:
• click on SUPPORT
• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications
• once logged click on REQUEST A NEW RMA and proceed to fill in the form
• click on SEND

At the end of these steps, you will receive an approval email with further shipment instructions.

Please consider that every instrument/device without an RMA code will be rejected.