FAQ#98 – How should I proceed to send goods for repairing? How to request an RMA?

The returned instruments shall be authorized in advance and shall have an RMA code.
Please proceed to request the RMA through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:
• click on SUPPORT
• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications
• once logged click on REQUEST A NEW RMA and proceed to fill in the form
• click on SEND

At the end of these steps, you will receive an approval email with further shipment instructions.

Please consider that every instrument/device without an RMA code will be rejected.

Sisgeo Piezometers: Comprehensive Solutions for Groundwater Monitoring

What You’ll Learn:

  • Detailed overview of Sisgeo’s range of piezometer technologies including vibrating wire and electric piezometers, outlining their operating principles, installation methods, and suitability for diverse site conditions.
  • Selection of piezometer filters, emphasizing materials and designs that conform to ISO 18674-4 standards.
  • Integration of piezometer data with automated acquisition systems.
  • Best practices for calibration and maintenance standards.

When:Thu, Jul 31, 2025 3:00 PM – 4:00 PM CEST
Language: English

Sisgeo presents the new MD-Profile IPI with 360° calibration
Discover the next generation of In-Place Inclinometers for geotechnical monitoring!

The new MD-Profile 360° features:

  • new removable pressors available for 3 different tube ID
  • new triaxial calibration over the entire 360° range
  • even stronger connectors

When: 27/05/2025 3:00 PM – 3:30 PM GMT+1
Language
: English