FAQ#106 – I want to use a KLION software demo license, how should I proceed?
Send an email to assistance@sisgeo.com and you will receive a temporary license to access the program.
FAQ#105 – I am from a non-EU country, how should I proceed?
To send equipment from a non-EU country it is necessary to include in the shipping documents a proforma invoice showing a value xxx € for each instrument. Then, this proforma must be sent in copy to customer care, in the event that the Customs requires it. Important: without the proforma invoice the instrument cannot be […]
FAQ#104 – In which case should I open a new ticket request?
The ticket request has been introduced in order to give a rapid and effective response to requests of a technical nature, regarding problems with the instrumentation or doubts about the installation of the instruments. Through simple menus, you are guided to the completion of the form so that all the information necessary to solve the […]
FAQ#103 – How should I proceed to ask for the instrument Rental service?
Please proceed to request the instrument Rental service through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on RENTAL SERVICE and […]
FAQ#102 – How should I proceed to ask for technical assistance on site?
Please proceed to request a technical assistance on site through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on REQUEST FOR […]
FAQ#101 – How should I proceed to open a Training request?
Please proceed to request a Training through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on REQUEST A TRAINING and proceed […]
FAQ#100 – How should I proceed to receive a Compliance Certificate copy?
Please proceed to request the Compliance Certificate copy through our new portal at the following link: https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on ASK A COMPLIANCE […]
FAQ#99 – How should I proceed to receive a Calibration Report copy?
Please proceed to request the Calibration Report copy through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on ASK A CALIBRATION […]
FAQ#98 – How should I proceed to send goods for repairing? How to request an RMA?
The returned instruments shall be authorized in advance and shall have an RMA code.Please proceed to request the RMA through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP […]
FAQ#091 – How can I read data from 0MEPR106000 barometer in engineering units?
The Barometer model 0MEPR106000 have a 4-20mA current loop output.The measuring range is from 800 mbar (equivalent to 4 mA) to 1200 mbar (equivalent to 20 mA). Manual readings are taken connecting the wires to a readout according to the following instructions: Signal: 4-20mA current loop Red: + LoopBlack: – Loop The following formula allows […]
FAQ#090 – Are the old 16/32 ch multiplexers compatible with OMNIAlog?
The available gateways for WR LOG system are: – 0LSWR868GW0 – 0LSWR915GW0 – 0LSWR923GW0 These models differ from the frequency utilized by the internal 2G/3G modem. In order to choose for the right gateway, please refer to the document to be downloaded. If more than one model is suggested for the installation Country, you have […]
FAQ#088 – Which is the IP protection class of Sisgeo junction boxes?
Sisgeo junction boxes have IP67 protection.The IP class is granted if the cable glands are correctly tight and the cover is mounted respecting the right key position, as for the following pictures: