FAQ#115 – What is the best power supply for the OMNIAlog logger used to manage the FLX-Rail system?
The OMNIAlog logger for FLX-Rail has a fairly high power consumption due to the router.If OMNIAlog is set to send data through the router after each acquisition (so every 5 minutes) it needs to be powered from the network (e.g. 220Vac)If OMNIAlog is set to send data through the router once a day, it can […]
FAQ#113 – Why I’m not able to connect my mobile/tablet to MIND readout?
Verify that the mobile phone/tablet used does have the minimum required features:Bluetooth Low Energy BLE 4.2APPLE iOS 14 or higherAndroid OS 9 (suggested Android OS 10 or higher) Then please check that the mobile phone/tablet has Bluetooth on and that the MIND unit has a sufficiently charged battery.
FAQ#112 – Which are the main troubleshooting that I have to know for MIND readout?
The up-date troubleshootings are available within MIND readout User Manual (see relevant DOWNLOD area or product page). The main troubleshootings are:
FAQ#111 – Why I cannot read correctly my 4-20mA current loop gauge?
It could be a problem connected to the power supply given by the readout or logger. When the power supply is in the current loop (2-wire gauge) it is necessary to consider the effect of voltage drop across the shunt resistor on the voltage applied to the gauge. For example, suppose a 4-20mA gauge requires […]
FAQ#110 – What’s the purpose of the linear and polynomial factors written in the Calibration Reports?
Utilize the Linear Sensitivity Factors (A, B) and Ploynomial Sensitivity Factors (A, B, C, D) of the Calibration Reports permit to obtain readings in engineerig units with a maximum error as for the Calibration Report. In the case of analogue gauges, the factors shall be applied on the electrical readings (i.e. mA, mV, digit, etc…) […]
FAQ#109 – Which are the limitations in terms of instruments that can be connected to WR-LOG Digital Nodes?
The limitations in terms of instruments to be connected on WR-LOG digital nodes are the following:
FAQ#108 – Compatible 4G and 3G bands for OMNIAlog routers model 0OMXRO4G0EU, 0OMXRO4G0NA and 0OMXRO4G0AP
ROUTER MODEL 0OMXRO4G0EU “EUROPE”:4G BANDS: B1, B3, B7, B8, B203G BANDS: B1, B8Automatic fallback to 3G ROUTER MODEL 0OMXRO4G0NA “NORTH AMERICA”:4G BANDS: B2, B4, B5, B12/B133G BANDS: B2, B5Automatic fallback to 3G ROUTER MODEL 0OMXRO4G0AP “APAC”:4G BANDS: B1, B3, B5, B7, B8, B18, B19, B21, B28, B38,B39, B40,B413G BANDS: B1, B5, B6, B8, B9, B19,B39Automatic […]
FAQ#107 – Which are the WWAN capabilities of the 4G gateways?
Technologies Band Data rate LTE Band 1 (2100)Band 1 (2100)Band 2 (1900 PCS)Band 3 (1800+)Band 4 (1700/2100 AWS-1)Band 5 (850)Band 7 (2600)Band 8 (900)Band 12 (700 ac)Band 13 (700 c)Band 18 (800 lower)Band 19 (800 upper)Band 20 (800 DD)Band 25 (1900+)Band 26 (850+)Band 28 (700 APT)Band 38 (TD 2600)Band 39 (TD 1900+)Band 40 (TD 2300)Band […]
FAQ#106 – I want to use a KLION software demo license, how should I proceed?
Send an email to assistance@sisgeo.com and you will receive a temporary license to access the program.
FAQ#105 – I am from a non-EU country, how should I proceed?
To send equipment from a non-EU country it is necessary to include in the shipping documents a proforma invoice showing a value xxx € for each instrument. Then, this proforma must be sent in copy to customer care, in the event that the Customs requires it. Important: without the proforma invoice the instrument cannot be […]
FAQ#104 – In which case should I open a new ticket request?
The ticket request has been introduced in order to give a rapid and effective response to requests of a technical nature, regarding problems with the instrumentation or doubts about the installation of the instruments. Through simple menus, you are guided to the completion of the form so that all the information necessary to solve the […]
FAQ#103 – How should I proceed to ask for the instrument Rental service?
Please proceed to request the instrument Rental service through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on RENTAL SERVICE and […]
