FAQ#106 – I want to use a KLION software demo license, how should I proceed?
Send an email to assistance@sisgeo.com and you will receive a temporary license to access the program.
FAQ#105 – I am from a non-EU country, how should I proceed?
To send equipment from a non-EU country it is necessary to include in the shipping documents a proforma invoice showing a value xxx € for each instrument. Then, this proforma must be sent in copy to customer care, in the event that the Customs requires it. Important: without the proforma invoice the instrument cannot be […]
FAQ#104 – In which case should I open a new ticket request?
The ticket request has been introduced in order to give a rapid and effective response to requests of a technical nature, regarding problems with the instrumentation or doubts about the installation of the instruments. Through simple menus, you are guided to the completion of the form so that all the information necessary to solve the […]
FAQ#103 – How should I proceed to ask for the instrument Rental service?
Please proceed to request the instrument Rental service through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on RENTAL SERVICE and […]
FAQ#102 – How should I proceed to ask for technical assistance on site?
Please proceed to request a technical assistance on site through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on REQUEST FOR […]
FAQ#101 – How should I proceed to open a Training request?
Please proceed to request a Training through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on REQUEST A TRAINING and proceed […]
FAQ#100 – How should I proceed to receive a Compliance Certificate copy?
Please proceed to request the Compliance Certificate copy through our new portal at the following link: https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on ASK A COMPLIANCE […]
FAQ#99 – How should I proceed to receive a Calibration Report copy?
Please proceed to request the Calibration Report copy through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on ASK A CALIBRATION […]
FAQ#98 – How should I proceed to send goods for repairing? How to request an RMA?
The returned instruments shall be authorized in advance and shall have an RMA code.Please proceed to request the RMA through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP […]
FAQ#097 – Which is the Bluetooth PIN for connecting B.R.A.IN to the iOS/Android device?
The PIN code is the same for all the B.R.A.IN and is 123456.Please follow the instruction in the user manual for the first connection of B.R.A.IN to the device.
FAQ#096 – How many SISGEO digital sensors could be read with WR-LOG digital node?
If the digital gauges are settled in ALWAYS ON, the WR-LOG digital node will be able to read up to 15 gauges.If the powering mode is settled in TIMED, the WR-LOG digital node will be able to read up to 30 gauges.
FAQ#095 – How long does a chain of digital sensors take to be read?
It mainly depends from the powering mode of the gauges (refer to FAQ#094 for the description of the powering modes). AN EXAMPLE WILL BETTER CLARIFY THE ANSWER. In a batch of 240 gauges, unless otherwise requested by the Customer, the addresses are settled from #001 up to #240. In a borehole is installed a chain of 30 […]