FAQ#110 – What’s the purpose of the linear and polynomial factors written in the Calibration Reports?
Utilize the Linear Sensitivity Factors (A, B) and Ploynomial Sensitivity Factors (A, B, C, D) of the Calibration Reports permit to obtain readings in engineerig units with a maximum error as for the Calibration Report. In the case of analogue gauges, the factors shall be applied on the electrical readings (i.e. mA, mV, digit, etc…) […]
FAQ#109 – Which are the limitations in terms of instruments that can be connected to WR-LOG Digital Nodes?
The limitations in terms of instruments to be connected on WR-LOG digital nodes are the following:
FAQ#108 – Compatible 4G and 3G bands for OMNIAlog routers model 0OMXRO4G0EU, 0OMXRO4G0NA and 0OMXRO4G0AP
ROUTER MODEL 0OMXRO4G0EU “EUROPE”:4G BANDS: B1, B3, B7, B8, B203G BANDS: B1, B8Automatic fallback to 3G ROUTER MODEL 0OMXRO4G0NA “NORTH AMERICA”:4G BANDS: B2, B4, B5, B12/B133G BANDS: B2, B5Automatic fallback to 3G ROUTER MODEL 0OMXRO4G0AP “APAC”:4G BANDS: B1, B3, B5, B7, B8, B18, B19, B21, B28, B38,B39, B40,B413G BANDS: B1, B5, B6, B8, B9, B19,B39Automatic […]
FAQ#107 – Which are the WWAN capabilities of the 4G gateways?
Technologies Band Data rate LTE Band 1 (2100)Band 1 (2100)Band 2 (1900 PCS)Band 3 (1800+)Band 4 (1700/2100 AWS-1)Band 5 (850)Band 7 (2600)Band 8 (900)Band 12 (700 ac)Band 13 (700 c)Band 18 (800 lower)Band 19 (800 upper)Band 20 (800 DD)Band 25 (1900+)Band 26 (850+)Band 28 (700 APT)Band 38 (TD 2600)Band 39 (TD 1900+)Band 40 (TD 2300)Band […]
FAQ#106 – I want to use a KLION software demo license, how should I proceed?
Send an email to assistance@sisgeo.com and you will receive a temporary license to access the program.
FAQ#105 – I am from a non-EU country, how should I proceed?
To send equipment from a non-EU country it is necessary to include in the shipping documents a proforma invoice showing a value xxx € for each instrument. Then, this proforma must be sent in copy to customer care, in the event that the Customs requires it. Important: without the proforma invoice the instrument cannot be […]
FAQ#104 – In which case should I open a new ticket request?
The ticket request has been introduced in order to give a rapid and effective response to requests of a technical nature, regarding problems with the instrumentation or doubts about the installation of the instruments. Through simple menus, you are guided to the completion of the form so that all the information necessary to solve the […]
FAQ#103 – How should I proceed to ask for the instrument Rental service?
Please proceed to request the instrument Rental service through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on RENTAL SERVICE and […]
FAQ#102 – How should I proceed to ask for technical assistance on site?
Please proceed to request a technical assistance on site through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on REQUEST FOR […]
FAQ#101 – How should I proceed to open a Training request?
Please proceed to request a Training through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on REQUEST A TRAINING and proceed […]
FAQ#100 – How should I proceed to receive a Compliance Certificate copy?
Please proceed to request the Compliance Certificate copy through our new portal at the following link: https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on ASK A COMPLIANCE […]
FAQ#99 – How should I proceed to receive a Calibration Report copy?
Please proceed to request the Calibration Report copy through our new portal at the following link https://support.sisgeo.com/hc/en-us and then follow these steps:• click on SUPPORT• click on LOGIN, if you already have an account insert your credentials and click SIGN IN, otherwise click on SIGN UP and follow the indications• once logged click on ASK A CALIBRATION […]